AN INNOVATIVE GROUP
OUR HISTORY AT YOUR DISPOSAL
THE COMPANY AND ITS HISTORY
ILPRA MIDDLE EAST was founded in 2016 due to increasing demand for our packaging machinery all around Middle East. Our parent company ILPRA SPA was founded in 1955 with the aim of designing and producing reliable, leading-edge packaging machines, and is still a family owned business which can now be also found on the Italian Stock Exchange. Since Ilpra Middle East branch office was opened the company has grown and we now have over 200 customers throughout the Gulf Countries offering a vast range of machines, consumables and services to our clients.
In the same year Ilpra SPA opened its doors, the first tray sealer was built, testifying to the capacity for innovation and market vision from the very beginning. It was in 1982 that Ilpra’s want for innovation and development materialised into launching the first protective atmosphere heat sealer on the market. Since the 1980s the rapid growth of the company has never stopped: the continuous investments in research and development, the constant projection towards technological innovation together with important commercial investments, have led the Ilpra brand to spread rapidly all over the world. All this makes Ilpra an undisputed world leader in food, non-food and medical industrial packaging.
RESEARCH & DEVELOPMENT
Continuous investments in Research & Development have always been the best way for Ilpra to guarantee a constant projection towards the customer’s needs. The Research & Development department is constantly working to anticipate and satisfy the changing demands in the industry and offer technologically advanced machines and systems in order to offer the customer a wide range of packaging solutions.
The aim of Ilpra is to make the customer’s experience unique by providing packaging machines that can minimize packaging costs whilst increasing output in order to support the competitiveness of the user customer on the market. The continuous innovation and reliability of our packaging solutions are the product of the constant combination of experience, know-how and competence.
PRODUCTION AND QUALITY
In order to provide customers with a product that guarantees reliability and a quality result, the company must perform several tasks that cover and check the production process at 360 degrees, from the design and production of the packaging machines to the after-sales and service. Ilpra produces its machines according to the ISO 9001:2008 standard. This guarantees full control and total traceability of the entire production process and becomes a guarantee of quality even for the final packaging made by the customer with our systems. An industrial production that does not compromise specific artisan experiences and contributes to create the widest range of products and services in the packaging industry.
Ilpra Tray Sealers, Filling/Sealing and Thermoforming machines represent reference models in the packaging market and provide cutting-edge packaging solutions. They are in fact equipped with high standards of quality, precision and performance. Ilpra solutions offer the maximum in terms of hygiene, efficiency and reliability, so as to be an irreplaceable partner for a safe and economical packaging. For us, quality has always been a starting point rather than a goal to be achieved.
Our packaging machines have a crucial role in our customers’ manufacturing process. It is essential to ensure that the machines are kept in good working order, making them even more reliable and high-performing. Every Ilpra packaging machine, before being sold, undergoes strict internal testing procedures. After delivery, the installation of the machine is carried out byspecialized Ilpra technician in order to set up on site and verify the perfect functioning of the packaging machine. Our customer support begins from the moment the machine is designed and continues over time: throughout the manufacturing phase and then into training phase and maintenance assistance.
Our worldwide technical support network guarantees a wide range of services. From online and remote assistance to on-site technical assistance, preventive maintenance packages, customized machine modifications and timely supply of spare parts and consumables. Ilpra offers a highly qualified service thanks to a team of specialized technicians trained according to highest internal standards. This allows you to always have the maximum performance result from our product.
The tens of thousands of machines sold worldwide are the result of the ongoing work carried out over the years by a highly motivated, widespread sales network present all over the world, which is firmly committed to customer satisfaction. Our Middle East Sales Managers, working through our global distributor network, allow us to offer dedicated support for any type of request, which is redirected, according to specific requirements, to the appropriate company departments that respond in a timely, efficient and efficacious manner.
The information collected from and exchanged with various market sectors allows us to improve and enhance our product and market expertise. The sales representatives offer specific advice, closely following and supporting customers and providing personalised assistance in all fields, thus helping them to find the best solution within Ilpra’s wide range of packaging machines and technological applications. Our competent customer and market-driven sales network, is one of the factors that made us become a market leader in the packaging sector.