Maintenance and Technical Assistance
The most important Point
- UAE based Service Department (Italian and English Engineers)
- Teams specialising in each product line to provide Professional Service
- Technical assistance via whatsapp, facetime, telephone, email and skype
- Advice on recommended spare parts and consumables
- On-site interventions
- Scheduled inspections and preventive maintenance contracts
Ilpra has gained a reputation within the food industry for its exceptional engineering back up service, offering the extremely reactive service department running 24/7 365 days a year.
Our priority is to ensure that our customers achieve highest quality operability and productivity. We realize how critical it is to ensure that our equipment operates with maximum efficiency, to bring added value to your business. One of the cornerstones of our strategy is our commitment to provide a high-quality, friendly and effective service to our clients. We act as an extension of our customers’ own teams.
Our UAE based service department works directly with our customers whilst liaising with our parent company based in ITALY which is a team who are there to service every single one of our customers in all over the world. The team is evenly split between English and Italian speakers to aid in customer support and also liaising with our manufacturing site in Italy.
You can depend on us. We can help you clarify any doubts, answer any requests you may have or provide any instructions you may need to solve possible malfunctioning of your machinery through our Technical Service Centre. A motivated team of highly skilled technicians is always ready to carefully listen your requirements and provide the best solution in the shortest possible time. Besides the normal technical assistance service, we offer customised inspection and preventative maintenance packages.
A comprehensive database of information and sophisticated diagnostic tools allow our Technical Support team to find the best answer and solution also to technical problems of older machines and installations. All our technicians are trained to the same high standard and the level of satisfaction of our customers all over the world is the best proof of the quality of the services provided by Ilpra.
We take on our customers’ challenges and we have in-depth knowledge of their systems and production capacities. Therefore, we are committed to always offering a direct service. Our customers always have a way of immediately contacting their nearest technical service centre. They have the peace of mind of knowing that, whenever they need it, they will have direct access to a local expert who has all of the information about their systems.
Our engineers get sent to the Ilpra factory in Italy and get involved with the final build stages and test of the larger models we manufacture. This is to ensure they are fully familiar with the machine that will arrive at your site. The engineers will then be by your side to help with the installation and first few days operating your new equipment. After the installation if further support is required all staff will be made available to talk you through fixing the problem and if required then attend site to rectify any concerns.
Our customers deserve to receive the best service, provided by exceptionally friendly professionals with a proactive attitude. Therefore, our technicians’ training plan includes courses on providing a professional service to customers, so that they approach each challenge with a positive and proactive attitude.